Preparing For Your Project

To be sure all flood-related damages have been properly assessed, be sure to utilize your own contractor who specializes in restoration for a second opinion. The adjuster sent by your insurance company may not know how to identify all the flood-related damage. Specialty contractors, like New View Restoration, will work with your adjuster to review your benefit coverage and full damage assessment.

You are entitled to have your home restored in “like kind and quality.” Insurance companies may pressure you to accept their preferred contractors’ discounted repair methods. Their goal is to close out the claim for the least amount possible. This may, or may not, be in your best interest.
For example, if the adjuster tells you there is not damage inside walls or flooring, it is wise to get a second opinion. Push the insurance company for the best inspection methods on your contractor’s recommendation. In other words, don’t settle for limited testing just because your adjuster says it’s adequate.

As long as your contractor’s work scope if reasonable and fair, the insurance has an obligation to pay it. You do not have to accept the insurance company’s estimates. Remember, their goal is to close out the claim for the least amount possible. Know your rights! Beware of your adjuster rushing into a fast settlement by offering to send you a check for their estimate. Do not cash the check before consulting with your contractor! This amount is usually a fraction of what it will actually cost to restore your home to the “like kind and quality” to which you are entitled. New View Restoration will work closely with you, and your insurance adjuster, to help recover any additional cost needed for repairs based on our own fair and reasonable work scope.

Your project manager will collect your payments according to the due dates listed on your contract. Please contact our office if you need clarification of any terms or conditions. We can accept payments in the following ways:

Third Party Check-If you receive your check from the insurance company, please call us. When the job is complete, you will simply sign the check over to New View Restoration and our bank will process it.

Credit Card-We accept all major credit cards. Please note that we must assess a 3% transaction fee for each  transaction.

Cash-Some still prefer paying the old-fashioned way! We still welcome this form of payment.

Your insurance deductible is due when your job begins. The balance of your contract is due when the job is complete. In some cases, your insurance company will mail the check directly to us. More commonly, it will be mailed to you with our name and your name as payee. Please contact our office when you receive the check from your insurance company. We will confirm that you have been paid the correct amount and provide further instruction as directed by the insurance company.

Clear the work area of any breakables, wall mounted objects and personal property until the work has been complete.

Notify your project manager if you have an open beam ceiling, patio room or sun room. The ceilings in these rooms may leak dust, so we will take special precautions, if necessary.

Be sure all windows and doors are closed securely. Damaged windows with cracked glass may incur further damage as a result of our work. We are not responsible for preexisting damage.

Turn off your air conditioner, pool heater and pump, laundry dryer, furnace, etc., while we are working. We may use power tools and cannot be responsible for any damages to appliances not turned off.

We will need electricity for our tools. The tools will not harm electrical circuit breakers that are good. If your breakers are older (30+ years), they may be weak. We cannot be held responsible if they fail while we are working.

We understand the importance and value of your home. We are committed to restoring that value by providing exceptional service and quality materials. We will treat your home with the upmost care and provide clean and efficient work finished as quickly as possible.